Calling Rules (Forwarding, Group Pickup)

Call Forwarding

If you want all calls to ring to someone else (in addition or in place of yourself), setup Call Forwarding. 

To start forwarding your calls, select Settings and more   next to your profile picture at the top of Teams. Then select Settings > Calls  .

Under Call handling and forwarding, select the toggle to choose how all call forwarding should be handled, or set up different responses for different scenarios. You can choose to have calls sent to voicemail, to a new number or specific contact, a call group, or your delegates.

Simultaneous Ring

If you want your incoming calls to ring you and someone else (such as a delegate) at the same time, you can set that up in Teams.

1. Select Settings and more 

    next to your profile picture at the top of Teams. Then choose Settings > Calls .

2. Under Call handling and forwarding > When you receive a call, you can choose to ring a contact, a call group, or your delegates.

3. If you choose to ring a new number or contact, begin typing the name of the person you'd like to simultaneously receive your calls and select their name from the dropdown.

4. Next, you can choose to delay simultaneous ring. This option directs calls to the intended recipient first, rather than notifying everyone the moment a call comes in. Select the number of seconds you’d like to delay the call from the dropdown menu, up to 20 seconds. This setting defaults to No delay.  

Create a Call Group

Call group members can receive calls on your behalf. Once created, you can use the forwarding instructions in the previous section to have calls forwarded to your call group.

1. To get started, go to Settings and more 

    next to your profile picture at the top of Teams. Then select Settings > Calls .

2. Under Manage call group, select either Add a call group to create a new group or Edit to change members, settings, or call order if you've already created a call group. 

3. Under Add people, add the people you want in your call group. A call group can contain up to 25 people.

You can select the order in which your calls are forwarded to members of your call group, or you can choose to have it ring everyone in the group at once.

1. Select the dropdown above the list of group members to choose your ring order, either Everyone at once or In the order below.

2. If you select In the order below, you can then drag members of the call group into a preferred order for receiving your calls.

Group call pickup is less disruptive than other forms of call forwarding. Recipients can choose how to be notified of an incoming call in their settings and decide whether to answer it.