Removing a Taylor Account from Microsoft Authenticator App (Android)

Removing a Taylor Account from Microsoft Authenticator (Android)

If you are unable to remove your Taylor work or school account from the Microsoft Authenticator app on an Android phone, try one of the options below based on your Android version. If the first option does not work, move on to the next.

Option 1: Remove the Account Using Android Settings (Android 13)

  1. Open Settings on your phone.
  2. Tap Accounts and backup.
  3. Select Manage accounts.
  4. Tap your Work or school account (Taylor account).
  5. Choose Delete account and confirm.

This removes the Taylor account from your phone and the Authenticator app.

Option 2: Remove the Account Using Android Settings (Android 15)

  1. Open Settings on your phone.
  2. Tap Passwords, keys and accounts.
  3. Select Create new Microsoft 365 / work or school accounts.
  4. Locate and select your Taylor account.
  5. Tap Delete account and confirm.

The Taylor account should now be removed from Microsoft Authenticator.

Option 3: Clear Storage and Cache for Microsoft Authenticator

Use this option only if the account cannot be removed using Options 1 or 2.

⚠️ Important: This will remove all accounts from the Microsoft Authenticator app.

  1. Swipe down from the top of the screen twice.
  2. Tap the Settings (gear) icon.
  3. Tap Apps.
  4. Select See all apps.
  5. Find and tap Microsoft Authenticator.
  6. Tap Storage & cache.
  7. Tap Clear storage, then tap Clear cache.

After completing these steps, reopen Microsoft Authenticator and re-add any accounts you still need.

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