Adding a shared mailbox with it's own Outlook profile

To add a second, fully independent profile for an account (either a delegated user mailbox or shared mailbox), do the following

  1. Open Control Panel
  2. Open MailUploaded Image (Thumbnail)
  3. Click Show ProfilesUploaded Image (Thumbnail)
  4. Click AddUploaded Image (Thumbnail)
  5. Give the profile a name, then click OKUploaded Image (Thumbnail)
  6. Choose Cancel, then when prompted if you'd like to create a blank profile, click OKUploaded Image (Thumbnail)
     
  7. Under When starting Microsoft Outlook... choose Prompt for a profile to be used, then click Apply
  8. Close Outlook
  9. When you reopen Outlook, you will be prompted to choose a profile. Pick the one you've created as a blank:Uploaded Image (Thumbnail)
  10. You will then be shown a login window like this: Uploaded Image (Thumbnail)

From there, you can add any account or shared mailbox as you would any other. Instructions for shared mailboxes can be found here - you will begin at step 3.